Hello! Our company has paid for a one-year subscription using the "Professional team" tariff. But the workspace is still blocked. When we try to edit, a window pop up that requires update our payment source. Could you please tell me what it might mean? How can we unblock figma, provided that that we have a paid subscription?
Question
Blocked account - window pop up says to update payment source
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Hey
This looks odd. Usually this happens when a team has been blocked because the payment has been failing.
Please reach out directly to our support team by filling out this form: Submit a report
Make sure to reach out to the support team with the admin email address of your Figma account. Our team can have a deeper look at it, and will be able to assist you further. Thank you!
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