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okey comm
okey comm
New Member
January 28, 2025
Question

Blocked account - window pop up says to update payment source

  • January 28, 2025
  • 1 reply
  • 57 views

Hello! Our company has paid for a one-year subscription using the "Professional team" tariff. But the workspace is still blocked. When we try to edit, a window pop up that requires update our payment source. Could you please tell me what it might mean? How can we unblock figma, provided that that we have a paid subscription?

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1 reply

Celine_
Figmate
Celine_
Community Support
January 28, 2025

Hey ​@okey comm , thanks for flagging this!
This looks odd. Usually this happens when a team has been blocked because the payment has been failing.
Please reach out directly to our support team by filling out this form: Submit a report
Make sure to reach out to the support team with the admin email address of your Figma account. Our team can have a deeper look at it, and will be able to assist you further. Thank you!

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