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Question

Black image blocks on screen - suddenly (SVG)

  • January 31, 2025
  • 4 replies
  • 192 views
Zabs

Hi 

iI’m new to Figma  and have only been using it for about a month now. Up until now I’ve uploading svg images from canva into Figma with no issues.  However this morning a number of sections from my screens where images have been uploaded have gone black? But not all images. I feel as its connected to SVG files but its not been an issue until this morning.. I also just tried using png and it was coming out fine. But this method is not really not idea and lacks the customisable edge and flexibility on splitting the image etc unlike SVG. Also when I do the demo mode, no issues as everything looks normal with no black image blocks appear

 

can anyone help? New to this 

    Abdul Rahman

    4 replies

    Gayani_S
    Figmate
    • Gayani_S
    • Community Support
    • February 3, 2025

    Hey ​@Zabs, welcome to the Figma community! I can imagine how frustrating this must be. Let’s try a few things to troubleshoot:

    • Does this happen in both the browser and desktop app?
    • Have you tried clearing the cache to see if that helps?
    • Since PNGs are displaying fine, it does seem related to SVGs—have there been any recent changes to how you're exporting them from Canva?

    If you’re comfortable sharing the file , please send us a direct link and invite support-share@figma.com with "can edit" permissionso I can test this on my end. Users with @figma.com emails won’t count toward your billing.

    If you’re not sure how to invite someone to your file, here’s a quick guide:

    1. Click the "Share" button in the top-right corner of the Editor.
    2. Enter support-share@figma.com in the text box.
    3. Select "can edit" as the permission level.
    4. Click "Send invite" and we’ll be able to investigate further.

    Let me know if you have any other details that might help us figure this out!

    xyt
    • xyt
    • New Member
    • February 4, 2025

    ​@Gayani_S I am having the same issue.  I just shared the file with the support-share email you shared. 

    Gayani_S
    Figmate
    • Gayani_S
    • Community Support
    • February 5, 2025

    Hey ​@xyt, thanks for flagging this! We've escalated this to our engineering team, and they’ve taken steps to roll back the change that seemed to be causing the issue with transparent clippings appearing black.

    Could you try refreshing Figma and see if things are back to normal? Let us know if the issue persists—we want to make sure this is fully resolved for you.

     

    Thank you, 

    Gayani 

    Marina_Nie
    • Marina_Nie
    • New Member
    • June 11, 2025

    Hei!
    I have the same problem now. Was there any solution for that?

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