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Natalie Moore
Natalie Moore
New Member
August 21, 2025
Question

Billing issue: I asked to reduce the number of licenses because I couldn't in the admin and now I'm being charged way too many licenses.

  • August 21, 2025
  • 1 reply
  • 58 views

Support isn’t responding and now we are locked out because I don’t want to pay the annual fee for 15 licenses we won’t use. Support doesn’t respond. How do I talk to a human. 

This topic has been closed for replies.

1 reply

djv
Figmate
djv
Community Support
August 21, 2025

Hey ​@Natalie Moore, thanks for reaching out! 

We’re not able to assist with Billing and account management here on the forum, but I can assure you that our support team has already received 3 tickets from you today in the last 20 minutes: #1479757, #1479758, & #1479772

Please note that the auto-responses you receive are just in place while you wait for a response from our support team. I’ve escalated your ticket on your behalf, and someone from support will review and be in touch with you soon. Lastly, you may get notifications that your ticket has been resolved before you get a response, but know that this is due to the merging of your multiple tickets regarding the same topic. 

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