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Question

Billing charges: Cancelled my subscription months ago but charged

Forum|Forum|10 months ago
November 10, 2025
10 replies
219 views

Hello. I have canceled my subscription more than a month ago, and removed my full seats as well although I got charged for a seat that I don’t use before 3 days. Even if I login to figma I would still see the same, no full seats as well as free plan. So, why I go charged ? On top of that I want full refund on the amount.

Account, plan and billing

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CongZhuo

New Member

the same ..

kouvas13Author

New Participant

the same ..

Really? Amazing. Can we immediately inform someone from figma team? I have already opened a ticket with no luck.

CongZhuo

New Member

I also sent email to support@figma.com serveral hours ago but no reply yet

kouvas13Author

New Participant

I also sent email to support@figma.com serveral hours ago but no reply yet

Any moderator here?

Gayani_S

Community Support

Hey thanks for reaching out here! I’ve checked on both of your tickets and made sure they’re escalated internally so the team can review the unexpected charge and work on a potential refund request as quickly as possible.

I appreciate your patience while the team investigates this for you. I’ll keep an eye on it from my side as well.

kouvas13Author

New Participant

Hey thanks for reaching out here! I’ve checked on both of your tickets and made sure they’re escalated internally so the team can review the unexpected charge and work on a potential refund request as quickly as possible.

I appreciate your patience while the team investigates this for you. I’ll keep an eye on it from my side as well.

Hello. Thanks for th update. The one created by the chatbot itself tbh. I am expecting an answer ASAP

Thanks

kouvas13Author

New Participant

Hey thanks for reaching out here! I’ve checked on both of your tickets and made sure they’re escalated internally so the team can review the unexpected charge and work on a potential refund request as quickly as possible.

I appreciate your patience while the team investigates this for you. I’ll keep an eye on it from my side as well.

Hello. Where’s the update ? Why it takes so long? This is your system failure issue not mine so why I have to wait for almost a week now to refund me the amount ? I want a response even now.

kouvas13Author

New Participant

I also sent email to support@figma.com serveral hours ago but no reply yet

Hey. Did you have an update? I am thinking to report figma for unauthorized transactions unless there is an explanation here. Their customer support is so poor.

Tom Reem

Figmate

Hi @CongZhuo — thanks for following up. I’m really sorry for the frustration and the wait — I know how stressful unexpected charges can feel.

While we’re not able to access or share account-specific details here in Figma Forum, I can confirm that your case (ID: 1589162) is with our Product Support team and is still being actively reviewed. They’ll follow up with you directly at the email tied to your account as soon as there’s an update to share.

Thanks again for your patience while they work through this — and we appreciate you sticking with us.

kouvas13Author

New Participant

Hi @CongZhuo — thanks for following up. I’m really sorry for the frustration and the wait — I know how stressful unexpected charges can feel.

While we’re not able to access or share account-specific details here in Figma Forum, I can confirm that your case (ID: 1589162) is with our Product Support team and is still being actively reviewed. They’ll follow up with you directly at the email tied to your account as soon as there’s an update to share.

Thanks again for your patience while they work through this — and we appreciate you sticking with us.

What exactly they look over a week?

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