Hi ​@Aiyla — welcome to the Figma Forum, and I’m glad we were able to connect here.

For privacy and security reasons, I’m not able to access or share specific account details on the Forum. However, I can see that our Product Support team is actively looking into your case and will follow up at the email address tied to your account as soon as there’s an update.

In the meantime, here’s some general information on upgrading Figma accounts: Upgrade or downgrade your plan. Thanks so much for your patience while the team investigates this further.