Bad Video Playback Quality

Yeah same problem here. Never had any problems with video quality before, but now Figma compresses everything to the point where the quality is gone. I’ve tried different ways to fix it (keeping the video under 10MB, using webm, mp4 with h264, h265, av1), but nothing works. These are short 1080p videos that used to look super sharp, but now they’re pixelated and low quality. It’s just looks awful.

Having the same problem as above. Videos are compressed and pixelated to the point where it becomes unusable as a design to present to a client.

I've reported this issue (2 months ago), and Customer Support has confirmed it might be a bug:

Thank you for your patience.

Our engineering team has conducted a comprehensive investigation and confirmed that the problem you're facing is indeed related to a new bug. I am very sorry to let you know that at this time, unfortunately, we do not have an estimated timeline for a resolution.

 

I understand that this is not an ideal solution, but please know that we are actively working on improving our platform and addressing issues like this. We appreciate your understanding and patience as we strive to provide a better experience for our users.

 

As this issue is still under investigation, and since we are unable to keep tickets with customers open for a long period of time, I'm going to mark this ticket as closed while we wait for more information, but note this will not affect your ticket's status on the bug report. The bug report will continue to live internally and the engineers will troubleshoot further. If you have any follow-up questions or want to check on progress, just reply here and the conversation will re-open so we can give you a hand.

 

Thank you for your understanding.

Please let us know if you have any further questions before we close this ticket for the time being.

 

Again, we are very sorry that we are unable to provide a short term solution here.

 

Best regards,

... | Technical Quality Specialist

I still haven’t found a solution for this issue. Any workarounds?

I have same question too.

In my case videos neither too compressed nor low res. Its 3668x2064 with 10 mps bitrate. 

I seem to have found a workaround that fixed the issue for me. I had some videos playing fine in Figma Slides but then two videos were horribly pixelated.

I copied and pasted them into a new Figma Design files, where it played fine without pixelation. I then copied them back into Slides and the videos miraculously played full quality again. Hope this helps.