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Question

Are my drafts gone?

  • January 20, 2026
  • 1 reply
  • 16 views

Mauro Barbosa

Hi guys, how are you?

 

I'm facing the following problem: yesterday I got an email saying that my seat request was declined (even though I've been able to access the team as a guest for 5 months now) and after it all my drafts and the team access were gone. Today my company managed to put me back on the team (still as a guest) but my drafts are still gone. I've found a link to one of my old files but I had to request access (???) and no one has managed to allow it (in fact no one even got the request).

 

So what's going on? Did I lose my drafts forever or not? Is this a bug or we're just not looking at the right place? Chat with Fig says the missing drafts should be on Admin > Content > Unassigned drafts but the admins haven't found it yet.

 

Help me get my files back, pleaseeeeeeeeee.

1 reply

djv
Figmate
  • Community Support
  • January 20, 2026

Hi ​@Mauro Barbosa, thanks for reaching out! 

My team here on the forum isn’t able to assist with file management, but using your forum email address, I’ve created ticket #1698560 on your behalf to connect you with our support team directly. 

Please check your email inbox at your earliest convenience to provide the URL link to the old file that you still have. Someone from the team will review and be in touch as soon as possible.