Hello! Please help! After the update on October 10, both the desktop application and the browser began to slow down very much. Screens are freeze. MacOS Big Sure, 16 GB memory, Graphics Intel HD Graphics 4000 1536 MB. Tell me please what is the reason?
Question
Application and the browser began to slow down very much
This topic has been closed for replies.
Hello @Dzianis_Navasiolau, Thank you for reaching out and for sharing this information with us. Sorry to hear that you’re experiencing this.
Could you please perform some basic troubleshooting steps to see if there’s any improvement?:
- Browser: Force-quit your current session and try opening Figma in a new browser window.
- Desktop app: Force-quit the Figma Desktop app and then restart it.
- Clear the app or browser cache.
If the issue continues, I recommend contacting our support team for further assistance through this link: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360001744374
When reaching out to support, please include the following details:
- Your Figma account email
- Steps you’ve already taken to troubleshoot
- A brief recording demonstrating the issue
- Provide the Figma desktop app debug logs or Export console logs for that recording
Thank you for your cooperation and understanding.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.