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lia.divalentin
Aug 23, 2023 3:48 PM UTC
Question

Any fixes for why Figma keeps showing me as offline

Hello, I am a long time user of Figma and I use the tool at work everyday. I have noticed that when I am working in my desktop browser or in the application it shows me as offline. What normally happens is I will be in a file and working on the desktop application notice that it is displaying as offline and then I will copy the link to file and open it up in my desktop browser to try and work from there. Sometimes it works but I have noticed that both are showing as offline. Plus, I have the fastest internet possible and it is not a internet issue. I am wondering how to resolve this problem? I also recently updated the app?

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18 replies

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Nic_C
Nic_C
New Participant
Mar 3, 2024 4:06 PM UTC

Same thing here and it’s getting worse.
I use VPN (company policies) for a while and it wasn’t having this issue so often before.

Billy_Kaplan
Mar 6, 2024 11:01 PM UTC

Same here and this completely blocks me from doing my work 😭

Billy_Kaplan
Mar 6, 2024 11:04 PM UTC

This will sound crazy but I can consistently make it work by opening the developer tools (CMD + Option/Alt + J on Mac + Chrome), viewing Figma on dimensions Responsive, and then closing developer tools.

    Max_Duggan1
    Max_Duggan1
    Mar 21, 2024 12:39 PM UTC

    Same issue

    Isa1
    Isa1
    Apr 15, 2024 9:01 AM UTC

    Same issue… 😐

    Martyn_Bowis
    Martyn_Bowis
    Active Member
    May 31, 2024 2:56 AM UTC

    I am getting the offline issue happening when using a plugin that I have created.

    Also finding that having the console open does stop the offline issue happening.

    Perhaps it is because I have a lot of debug statements in the code that are outputting to the console (console.log) and when the console is not open, somehow Figma is deciding that I am offline?

    stevekulaga
    stevekulaga
    New Participant
    Jun 28, 2024 10:50 PM UTC

    We have this as well, but have noticed and have been told by Figma, at least for our submitted ticket, that when Figma is loading changes to a library or file, it flashes that icon to let you know the file is saving. Not the best UX there, but at least we know why it happens now.

    stfn_07
    stfn_07
    Aug 6, 2024 3:33 PM UTC

    Same issue for me running NordVPN. On Mac OS, it does not support split tunnel so I cannot whitelist Figma (i.e. exempting it from the VPN tunnel).

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