Already Got Verified and Upgrade but The Plan is still Starter

Hey ​@truizirlo Jin, thanks for reaching out and sharing screenshots! 

A couple of common things to double-check:

• Education plan access isn’t automatically applied to a team. You may need to make sure you’re creating a new team or upgrading an existing team.  Check out this Help Center article for more information:
  https://help.figma.com/hc/en-us/articles/360041061214-Figma-for-Education#teams. 
• It’s also possible that the verified status was applied to a different Figma account. Please confirm that you’re logged into the same account that you used during the verification process.

If you believe your Education status was applied to the wrong account, you can submit this form and our team will help out. Please note, the Figma team cannot move status from an account associated with educational email address to an account associated with a personal email address. 

Feel free to reach out if you have any further questions!

hi ​@Gayani_S   thanks for your reply , and do follow all the instructions, still doesn’t work. pls help to check my account: [redacted by moderator to remove personal information]

My issue still exist.   I don’t know why my verification got revoked

Is there anyone could help ?? 

​@Gayani_S could u pls help to check ?

Hey ​@truizirlo Jin, apologies for the delayed response! 

I checked internally and I can see that there was no application process from this email account. I’ve reached out to the team internally for help, I’ll get back to you once I hear back from the team. 

Appreciate your patience in the meantime! 

Hey ​@truizirlo Jin, the education team informed me that you can now try to apply again. Also, please remember you can only apply using your school-issued email. Non-school emails will be auto-rejected.