Hi, I am a student, and I recently got verified by your system. but when I went back to my page, it still only has options of starter and professional plan for me? pls help
Question
Already Got Verified and Upgrade but The Plan is still Starter
Hey
A couple of common things to double-check:
- Education plan access isn’t automatically applied to a team. You may need to make sure you’re creating a new team or upgrading an existing team. Check out this Help Center article for more information:
https://help.figma.com/hc/en-us/articles/360041061214-Figma-for-Education#teams. - It’s also possible that the verified status was applied to a different Figma account. Please confirm that you’re logged into the same account that you used during the verification process.
If you believe your Education status was applied to the wrong account, you can submit this form and our team will help out. Please note, the Figma team cannot move status from an account associated with educational email address to an account associated with a personal email address.
Feel free to reach out if you have any further questions!
Hey
A couple of common things to double-check:
- Education plan access isn’t automatically applied to a team. You may need to make sure you’re creating a new team or upgrading an existing team. Check out this Help Center article for more information:
https://help.figma.com/hc/en-us/articles/360041061214-Figma-for-Education#teams. - It’s also possible that the verified status was applied to a different Figma account. Please confirm that you’re logged into the same account that you used during the verification process.
If you believe your Education status was applied to the wrong account, you can submit this form and our team will help out. Please note, the Figma team cannot move status from an account associated with educational email address to an account associated with a personal email address.
Feel free to reach out if you have any further questions!
hi [redacted by moderator to remove personal information]
My issue still exist. I don’t know why my verification got revoked
Is there anyone could help ??
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