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Anissa_Julianty
Anissa_Julianty
April 2, 2024
Solved

Already Got Verified and Upgrade but The Plan is still Starter

Hi, I’m a student and applying for education plan, and I already got verified and upgrade the plan but they still display me in starter plan not professional plan, I alredy emailed them too, but is not helping

WhatsApp Image 2024-04-02 at 11.41.37 AM

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    djv
    djvSolution
    Community Support
    April 2, 2024

    Hey @Anissa_Julianty, thanks for reaching out and sorry for the trouble!

    I confirmed that you’ve been verified for an EDU plan, and support recently replied to your ticket #962256. After your Education status is approved, Figma will usually prompt you to choose a team to upgrade to the Education plan, which looks like you have from your screenshot.

    Can you please try refreshing your tabs or logging out and back in to see if your account updates to reflect the recent changes?

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    djv
    Figmate
    djvSolution
    Community Support
    April 2, 2024

    Hey @Anissa_Julianty, thanks for reaching out and sorry for the trouble!

    I confirmed that you’ve been verified for an EDU plan, and support recently replied to your ticket #962256. After your Education status is approved, Figma will usually prompt you to choose a team to upgrade to the Education plan, which looks like you have from your screenshot.

    Can you please try refreshing your tabs or logging out and back in to see if your account updates to reflect the recent changes?

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