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Question

All My Projects and Files Disappeared

  • August 11, 2025
  • 1 reply
  • 67 views

Hi,

Iโ€™m running into a serious issue and would appreciate any help.

Recently, my company changed the domain of our Google Workspace email addresses. After this change, when I log in to Figma, all of my projects and files are gone โ€” it looks like I have a brand new empty account.

Iโ€™m not sure if this is related to the domain change, but I suspect that my files are still tied to the old Google Workspace account. Has anyone experienced this before?

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1 reply

Tom Reem
Figmate
  • Figmate
  • August 11, 2025

Hey โ€‹@bennycheungย โ€” welcome to Figma Forum, Iโ€™m glad we got in touch. Sorry to hear about the trouble with your account access. I checked on this and can see our support team is already working on it.

Theyโ€™ll reach out directly at the email address tied to your Figma Forum account. Keep an eye out for updates and next steps โ€” your case number is: 1465082. Thanks for your patience while we dig in and get this sorted.ย ๐Ÿ™๐Ÿป