Skip to main content

Hi,

I’m running into a serious issue and would appreciate any help.

Recently, my company changed the domain of our Google Workspace email addresses. After this change, when I log in to Figma, all of my projects and files are gone — it looks like I have a brand new empty account.

I’m not sure if this is related to the domain change, but I suspect that my files are still tied to the old Google Workspace account. Has anyone experienced this before?

Hey ​@bennycheung — welcome to Figma Forum, I’m glad we got in touch. Sorry to hear about the trouble with your account access. I checked on this and can see our support team is already working on it.

They’ll reach out directly at the email address tied to your Figma Forum account. Keep an eye out for updates and next steps — your case number is: 1465082. Thanks for your patience while we dig in and get this sorted. 🙏🏻

Reply


Terms & ConditionsCookie settings