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peeeeeeeeeeck
peeeeeeeeeeck
New Member
April 16, 2026
Question

AI Credit Refund Issue After Execution Error

  • April 16, 2026
  • 1 reply
  • 68 views

I have consumed my AI credits by executing the AI modification command, yet the generated version cannot be displayed or operated normally. Could you please explain why the consumed credits are non-refundable in this case?

1 reply

Gayani_S
Figmate
Gayani_S
Community Support
April 16, 2026

Hey ​@peeeeeeeeeeck, thanks for reaching out! 

Given the nature of generative AI, it can sometimes produce imperfect results that may be inaccurate, incomplete, or not function as you may desire, and outputs will vary depending on the prompt, file context, and model used. However, credits will still be consumed if work was performed.

Credits are only not deducted if the request fails due to a system error and no output is generated at all. If you run into a situation where you do not think any work was performed or output was generated, you can reach out to our support team here with more details: https://help.figma.com/hc/en-us/requests/new. 

 

Hope this helps and please let me know if you have any further questions! 

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