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Irish_Revenue
Irish_Revenue
August 29, 2024
Question

Account deleted but email is still active, blocking the user signing up again

  • August 29, 2024
  • 3 replies
  • 93 views

Im the admin for our account. I recently deleted a user account due to issues with access. I sent the invite to the user to join again. But when they try to sign up, Figma says the email is in use.

This topic has been closed for replies.

3 replies

Celine_
Figmate
Celine_
Community Support
August 29, 2024

Hey @Irish_Revenue , sorry to hear this is happening. Please reach out directly to the support team by filling this form: https://help.figma.com/hc/en-us/requests/new
They may be able to check the root cause in our backend. Thank you!

Irish_Revenue
Irish_RevenueAuthor
August 30, 2024

Hi

Sorry theres no form in the message just a number " form: xxxxx"

Thanks
Gavin

Celine_
Figmate
Celine_
Community Support
August 30, 2024

Hey @Irish_Revenue , sorry , I’ve just edited it. Here is the form: https://help.figma.com/hc/en-us/requests/new Thank you

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