Im the admin for our account. I recently deleted a user account due to issues with access. I sent the invite to the user to join again. But when they try to sign up, Figma says the email is in use.
Question
Account deleted but email is still active, blocking the user signing up again
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Hey @Irish_Revenue , sorry to hear this is happening. Please reach out directly to the support team by filling this form: https://help.figma.com/hc/en-us/requests/new
They may be able to check the root cause in our backend. Thank you!
Hi
Sorry theres no form in the message just a number " form: xxxxx"
Thanks
Gavin
Hey @Irish_Revenue , sorry , I’ve just edited it. Here is the form: https://help.figma.com/hc/en-us/requests/new Thank you
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