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Account cannot log in

  • April 5, 2024
  • 2 replies
  • 112 views

dongxiaoyi

My email has been closed by the company.
For this reason it’s not availabe to log in and visit the files in the external teams.

Please transfer or copy all the files in external teams from this account to another account

Best answer by djv

Hey @dongxiaoyi, sorry for the delayed reply!

Our support team is experiencing higher volume than usual, and we don’t have a full support team online over the weekend.

Though we’re not able to assist with account management here in the forum, I can confirm that support received your ticket #967923 from last Friday. Someone will be in touch to help soon!

This topic has been closed for replies.

2 replies

dongxiaoyi
  • Author
  • April 5, 2024

Will somebody please help me?😭


djv
Figmate
  • Community Support
  • Answer
  • April 8, 2024

Hey @dongxiaoyi, sorry for the delayed reply!

Our support team is experiencing higher volume than usual, and we don’t have a full support team online over the weekend.

Though we’re not able to assist with account management here in the forum, I can confirm that support received your ticket #967923 from last Friday. Someone will be in touch to help soon!