Hey @dbsrbals26 ,

Team owners and admins can cancel the Professional plan by opening the admin console next to the team name, then switching to the team’s Settings tab. Once you confirm, your plan will remain active through the period you’ve paid for, and will automatically downgrade to the free Starter plan on your next billing date.

You can find additional information about managing and canceling a plan in our Help Center: Cancel a Professional plan

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If you would like our support team to assist you, please re-open your ticket. As a reminder, the request should be from the account owner directly so we can confirm the cancellation. Here’s a fill to reach out directly to them: here.