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WOLFLEVRAI
New Member
June 23, 2023
Question

A really strange graphical glitch

  • June 23, 2023
  • 7 replies
  • 584 views

I need some help, i started using figma on another computer, but there’s one problem :

Some graphical issues are here.

Please help me, i have some screenshots :

This topic has been closed for replies.

7 replies

WOLFLEVRAI
New Member
June 23, 2023

Ryan_52
Figmate
Technical Quality Specialist
June 23, 2023

Hi @WOLFLEVRAI are these issues only present on the one device? Does it happen in both the browser and desktop app? I would suggest making sure your graphics driver is updated to the latest version.

If you are still seeing an issue, please reach out to the support team directly via this form for help: https://help.figma.com/hc/en-us/requests/new

Thong_Nguyen
New Participant
June 24, 2023

would you please make some short description so that people around can help you out? Only a few images couldn’t bring out the best solutions 😅

WOLFLEVRAI
New Member
June 24, 2023

So… Hmm… When i launch a file on figma, i get this.

It only on browser because i’m on windows 7.
I wanna know, why it is like that.

Thong_Nguyen
New Participant
June 24, 2023

I think you should try these actions to know what the problem really is:

  • Create another frame or paste some photos into the file
  • Open an existing file containing images or frames
  • Create a new file and create another frame or paste some photos into the file
  • Install the desktop app and reopen the file
WOLFLEVRAI
New Member
June 26, 2023

I tried everything and installing is not possible on windows 7 but on other pc’s it works !
Why especially on this pc it makes mosaïc ?

I don’t have any extensions that cause that.
How to fix that ?

I would like a response from the developers.

dennsi
Active Member
June 26, 2023

Maybe you see those artefacts because of outdated GPU drivers or the outdated OS.
Can you list the specs of your system and the GPU + driver version?
Also, which browser are you using (including version)?