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ํ™˜๋ถˆ๋ฌธ์˜๋“œ๋ฆฝ๋‹ˆ๋‹ค.

  • August 3, 2026
  • 1 reply
  • 16 views

banana01

๋งค์›” 7์›” 3์ผ ์ฒญ๊ตฌ์„œ๊ฐ€ ๋‚ ๋ผ์˜ค๋Š”๋ฐ, ์ž‘๋…„์— ์ด ๊ณ„์ •์˜ ์š”๊ธˆ์ œ๋ฅผ ํ•ด์ œํ•˜๋Š” ๋ฌธ์˜๋ฅผ ๋“œ๋ ธ์Šต๋‹ˆ๋‹ค.

ํ•ด์ œ๊ฐ€ ์™„๋ฃŒ๋˜์—ˆ๋‹ค๊ณ  ์—ฐ๋ฝ์„ ๋ฐ›์•˜๋Š”๋ฐ ์˜ค๋Š˜ ์ด๋ฉ”์ผ ์•Œ๋ฆผ์ด ์™€์„œ ๋ณด๋‹ˆ, ๊ณ„์†ํ•ด์„œ ์ฒญ๊ตฌ๊ฐ€ ๋˜์–ด์„œ ๋ฌธ์˜ํ•ฉ๋‹ˆ๋‹ค. ์‚ฌ์šฉํ•  ์˜์‚ฌ๊ฐ€ ์—†์Šต๋‹ˆ๋‹ค. ํ™˜๋ถˆ์„ ํ•˜๋ ค๊ณ  ํ•˜๋‹ˆ ์‚ฌ์ดํŠธ๊ฐ€ ์–ด๋ ต๊ฒŒ ๋˜์–ด์žˆ์–ด ๋ฌธ์˜๋ฅผ ๋“œ๋ฆฝ๋‹ˆ๋‹ค. ์–ด๋–ป๊ฒŒ ํ™˜๋ถˆ์ฒ˜๋ฆฌ๊ฐ€ ๋ ๊นŒ์š”? ๋‹ค์Œ๋‹ฌ์€ ๋ฌด๋ฃŒ๋กœ ์‚ฌ์šฉํ•  ์ˆ˜ ์žˆ๋„๋ก ๋‹ค์šด๊ทธ๋ ˆ์ด๋“œ๋ฅผ ํ–ˆ์Šต๋‹ˆ๋‹ค๋งŒ, ๊ธˆ์ผ ๊ฒฐ์ œ๋œ ๊ธˆ์•ก์„ ํ™˜๋ถˆ๋ฐ›๊ณ  ์‹ถ์Šต๋‹ˆ๋‹ค.ย 

์ฝ์–ด์ฃผ์…”์„œ ๊ฐ์‚ฌํ•ฉ๋‹ˆ๋‹ค. ๋‹ต๋ณ€ ๊ธฐ๋‹ค๋ฆฌ๊ฒ ์Šต๋‹ˆ๋‹ค.

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1 reply

Gayani_S
Figmate
  • Community Support
  • August 3, 2026

Hey โ€‹@banana01, thanks for reaching out! Unfortunately, I'm not able to offer support in Korean, so I'll continue in English here. Please let me know if anything isn't clear and I'm happy to explain further.

For security and privacy reasons, we're not able to review specific billing or account details here on the forum. I've gone ahead and opened a support ticket for you (ticket #2047506) so our customer supportย team can look directly at your invoice history and confirm exactly what happened with last year's cancellation request.

In the meantime, some general context that might help: when a Professional plan is cancelled, the team keeps access through the end of the current billing period before moving to the free Starter plan, and any seat changes made around that time can sometimes generate a charge even after a cancellation has been submitted.

You can find more on how this works in Upgrade or downgrade your plan and There are additional charges in my Figma bill.

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Someone from our team will follow up on your ticket to look at today's charge specifically. Thanks for your patience while the team investigates this!ย