매월 7월 3일 청구서가 날라오는데, 작년에 이 계정의 요금제를 해제하는 문의를 드렸습니다.
해제가 완료되었다고 연락을 받았는데 오늘 이메일 알림이 와서 보니, 계속해서 청구가 되어서 문의합니다. 사용할 의사가 없습니다. 환불을 하려고 하니 사이트가 어렵게 되어있어 문의를 드립니다. 어떻게 환불처리가 될까요? 다음달은 무료로 사용할 수 있도록 다운그레이드를 했습니다만, 금일 결제된 금액을 환불받고 싶습니다.
읽어주셔서 감사합니다. 답변 기다리겠습니다.
Hey
For security and privacy reasons, we're not able to review specific billing or account details here on the forum. I've gone ahead and opened a support ticket for you (ticket #2047506) so our customer support team can look directly at your invoice history and confirm exactly what happened with last year's cancellation request.
In the meantime, some general context that might help: when a Professional plan is cancelled, the team keeps access through the end of the current billing period before moving to the free Starter plan, and any seat changes made around that time can sometimes generate a charge even after a cancellation has been submitted.
You can find more on how this works in Upgrade or downgrade your plan and There are additional charges in my Figma bill.
Someone from our team will follow up on your ticket to look at today's charge specifically. Thanks for your patience while the team investigates this!
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