I'd like to change to a refund or monthly subscription after paying the annual subscription fee. I didn't use any paid plans. I pressed the payment button without knowing there were two check boxes, and I thought I would ask you again when I made the payment, but it was paid right away. ย
Please change your monthly subscription as soon as possible.
Solved
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Best answer by Celine_
Hi there, Celine from the Community Support team at Figma here. I'm sorry to hear about the confusion with your subscription.
I've gone ahead and created a support ticket on your behalf so our Support team can review your account and your request. For reference, your case number isย #2006366, sent to your email address: hxxxxg2nxxxxw.co.xr. Please add in your supportย case, any additional details that may help with the review, such as the screenshots of the purchase confirmation you shared here.
Our support team will review your specific case, explain the available options, and determine what may be possible.ย Thanks for your patience!
ย
Update: Good news -- The support agent has resolved your issue, please check your inbox when you can.
For your information,ย ย your team has also been reverted to the Starter plan, and you can subscribe again on monthly billing whenever you're ready. You can follow the steps here:ย Upgrade to a paid plan.
For further assistance, feel free to continue the conversation directly via your support case, Iโll go ahead and close the topic here, thank you!
This topic has been closed for replies.
Hi there, Celine from the Community Support team at Figma here. I'm sorry to hear about the confusion with your subscription.
I've gone ahead and created a support ticket on your behalf so our Support team can review your account and your request. For reference, your case number isย #2006366, sent to your email address: hxxxxg2nxxxxw.co.xr. Please add in your supportย case, any additional details that may help with the review, such as the screenshots of the purchase confirmation you shared here.
Our support team will review your specific case, explain the available options, and determine what may be possible.ย Thanks for your patience!
ย
Update: Good news -- The support agent has resolved your issue, please check your inbox when you can.
For your information,ย ย your team has also been reverted to the Starter plan, and you can subscribe again on monthly billing whenever you're ready. You can follow the steps here:ย Upgrade to a paid plan.
For further assistance, feel free to continue the conversation directly via your support case, Iโll go ahead and close the topic here, thank you!
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