연간 구독 결제후 환불요청 문의 남겼는데 아직까지 메일을 받지 못했습니다. 같은 경우 해결하신 분 계신가요?

Hi ​@816k, Celyn from the Figma Community Support team here. 

Thanks for reaching out. I hope it’s alright for me to reply in English.

I understand that you’re hoping to switch to a monthly subscription and would like to explore a refund for the annual subscription fee that was already paid.

For security and privacy reasons, we’re not able to assist with account-specific billing issues directly here in the forum. However, I can confirm that your ticket (#1966963) has been received and is being handled through your support ticket.

I've gone ahead and added an internal note to your case and increased its visibility with the team.

The team will review your request and follow up with you directly via your ticket as soon as they're able.

Thanks for your patience in the meantime 🙏