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정민승
New Member
Nov 3, 2026 12:45 PM UTC
Solved

삭제된 파일 복구 부탁드립니다!!

제가 오늘 파일들을 정리하다가 모르고 중요한 파일 몇개를 삭제한 것 같은데 그 중에 하나가 이 링크(해당 파일 페이지 링크입니다)인데 혹시 복구가 가능할까요? 제발 부탁드립니다 !… 제 논문 관련 자료들이라 꼭 필요합니다!.. 오늘 제 계정에서 삭제된 파일 다 복구가 가능한지 빠른 답변 부탁드리겠습니다! 제발!

[redacted by forum moderator to remove PII]

Donkt
DonktSolution
Figmate
Nov 3, 2026 2:01 PM UTC

Hi ​@정민승, thanks for posting.

 

I’ll have to reply in English for now. I hope that’s ok!

 

I completely understand how stressful this must be! Don’t worry, there are ways to recover deleted files (if they are deleted). First, try following the steps here. This guide explains where deleted files go and how to restore them. If you’re still having trouble, this Troubleshooting section should help.

 

If those aren’t helpful, double check all of your folders and make sure you haven’t accidentally moved them. Make sure you’re logged into the right account and would have the right permissions to access the missing files.

 

If you still can’t find the missing files after that, reach out to our Support team here by typing something into the search bar, scrolling down and clicking Start a chat. They’ll have the tools to be able to investigate this for you further. Failing that, let us know and we’ll see what else we can do to help.

3 replies

Donkt
Figmate
DonktSolution
Figmate
Nov 3, 2026 2:01 PM UTC

Hi ​@정민승, thanks for posting.

 

I’ll have to reply in English for now. I hope that’s ok!

 

I completely understand how stressful this must be! Don’t worry, there are ways to recover deleted files (if they are deleted). First, try following the steps here. This guide explains where deleted files go and how to restore them. If you’re still having trouble, this Troubleshooting section should help.

 

If those aren’t helpful, double check all of your folders and make sure you haven’t accidentally moved them. Make sure you’re logged into the right account and would have the right permissions to access the missing files.

 

If you still can’t find the missing files after that, reach out to our Support team here by typing something into the search bar, scrolling down and clicking Start a chat. They’ll have the tools to be able to investigate this for you further. Failing that, let us know and we’ll see what else we can do to help.

정민승
정민승Author
New Member
Nov 3, 2026 2:04 PM UTC

영구 삭제를 해버린 탓인지라 제가 문의를 따로 남기기도 했습니다!

Donkt
Figmate
Figmate
Nov 3, 2026 4:37 PM UTC

Hi again ​@정민승,

 

I’ve created a ticket for you with the ID #2240839 to put you in touch with our support team. You should be able to see this in your email inbox. 

 

To help our team look into this, please reply to the ticket with:

  1. The email address on the account you use to access the file
  2. The team the file was in
  3. Roughly when the file was moved to Trash, and whether you or someone else moved it

 

The support team will use this to try to locate the file for you. They should be in touch with you in the near future.

 

If you need help with anything else in the meantime, please let us know!