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Question

启用多因素身份验证后我无法发布插件更新。请问如何解决?

  • June 10, 2026
  • 3 replies
  • 54 views

kirin.zhang

我更新了我的身份验证信息后插件就不能发布了

 

3 replies

djv
Figmate
  • Community Support
  • June 10, 2026

Hi ​@kirin.zhang, thanks for reaching out!

I understand your confusion here, but as shown in your screenshot, you’ll want to reach out to support@figma.com to resolve this issue. Since there was a recent change to your account details, our Community wants to verify the change with you before allowing you to publish.

That said, it looks like you’ve already reached out to support on ticket #1952937. I’ve escalated your case on your behalf, so the team will review your account and be in touch as soon as they can. 
 


kirin.zhang
  • Author
  • New Member
  • June 11, 2026

Thank you!! but I'd like to ask how long this review will take🙏


djv
Figmate
  • Community Support
  • June 15, 2026

Hi ​@kirin.zhang, thanks for following up! 

It looks like support replied to you last Thursday. To protect resources and the community, there was temporary restriction placed on your account. They just need to quickly verify your ownership of the account.
 
Please check your email inbox to provide the following information to the best of your ability to the support team via email:

  • Current email address on your account
  • Date of account creation (estimated month/year)
  • Approximate number of named .fig files owned/created by the account
  • Specific names or URLs of 3-5 .fig files created by you
  • Names of teams that you belong to
  • The names of other collaborators on your teams or files, and the file or team you collaborate on
  • If you are the owner of a team: The last 4 digits and expiry date of the payment method attached to any team you own or are admin on

If you don’t see the reply from support, please let me know. Alternatively, you can also provide the following via a private message, and I relay the information to the team on your behalf.