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Question

Losing the interactions on the left menus when I switch from Mac to PC

  • April 24, 2024
  • 1 reply
  • 98 views

Hello, I have a left menu component that lets users switch from a page to anoither, but the thing is that without any reason, when I move from my home computer to my work one I lose all my interactions. Seems to be when I switch from Mac to PC but not sure

1 reply

  • Figmate
  • 1838 replies
  • April 25, 2024

Hi @Mehdi6, Thanks a lot for reaching out, It sounds like a frustrating situation.

Just to clarify, when you opened the same page of the same file on Windows, were all the interactions on that component disappearing?
Could you also tell us if this issue is happening on the desktop app, in the browser, or both?

If this issue is occurring on the same page of the same file, a good first step would be to check if your interactions were saved in a previous version of your file.
If they were, is it possible for you to restore that version without losing a significant amount of your recent work?

You can find more details on how to restore previous versions in our Help Center article here: View a file’s version history

In case these steps don’t resolve the issue, we recommend reaching out directly to our support team for further assistance here:https://help.figma.com/hc/en-us/requests/new
When contacting them, it would be really helpful if you could provide:

  • Your Figma account email address.
  • A direct link to the file and point out any specific frames, and invite support-share@figma.com with “can edit” permission(this won’t impact your billing).

Hope these steps help. Please let us know if I misunderstood anything!
Also, if anyone from our community has any suggestions or insights, we’d love for you to share them!

Thanks,


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