I recently tried to verify my account for free educational access, but they asked me to upload a government ID for identity verification. I uploaded my National ID card, but it was declined. After receiving an email to upload again, I tried using my passport and driving license, but both failed. What can I do now?
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Hey
The requirements can vary depending on your role and institution. As part of the recent Education plan update, you can find more details in this announcement: Updates to our Figma Education plan.
If you’ve already tried the steps there and are still running into issues, the best next step is to contact education@figma.com. That way, a team member can take a closer look at your account and help get your access sorted.
Thanks again for flagging this and let us know if any other questions come up!
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