Hi folks,
I've been using Figma for ~10 years happily on the free tier, and I recently tried to transfer ownership of some files from one email to another.
- I transferred ownership of ALL MY FILES from the past 10 years from <emailA> to <emailB>
- I logged in as <emailB> and logged out of <emailA> to make sure I was admin / could access everything
- I then deactivated my <emailA> account (which had no admin permissions anymore), so I could stop having to log into both
All of my files are now gone.
I tried signing back in as <emailA>, but the account deletion worked (hooray) - I went through the new user signup flow, and there's simply nothing there.
I have filed a support ticket (https://help.figma.com/hc/en-us/requests/new), and was basically told after submitting “no one looks at support tickets unless you’re on a paid tier” (which is now why I’m here).
- Does anyone know if there’s other paths I can take to restore my destroyed files?
- I don’t know if this is possible, but I would hope most things are soft deleted for 30/60 days for situations like this
- Can anyone explain what’s happening here, or why granting admin privileges via sharing doesn’t actually give you ownership of the file?
- Admin privileges are singular - once <emailA> gives them to <emailB>, the former no longer has the power to grant or revoke them.
- But despite this, ownership still secretly (invisibly) resides with <emailA>!
- This is an incredibly poor UX, and the danger here can’t be discovered until someone blows their foot off by mistake.
Please send help! Thank you.
Scott