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Question

All files destroyed after transfer

  • March 22, 2025
  • 1 reply
  • 20 views

guycombinator

Hi folks,

I've been using Figma for ~10 years happily on the free tier, and I recently tried to transfer ownership of some files from one email to another.

  • I transferred ownership of ALL MY FILES from the past 10 years from <emailA> to <emailB>
  • I logged in as <emailB> and logged out of <emailA> to make sure I was admin / could access everything
  • I then deactivated my <emailA> account (which had no admin permissions anymore), so I could stop having to log into both

All of my files are now gone.

I tried signing back in as <emailA>, but the account deletion worked (hooray) - I went through the new user signup flow, and there's simply nothing there.

I have filed a support ticket (https://help.figma.com/hc/en-us/requests/new), and was basically told after submitting “no one looks at support tickets unless you’re on a paid tier” (which is now why I’m here).

  1. Does anyone know if there’s other paths I can take to restore my destroyed files?
    1. I don’t know if this is possible, but I would hope most things are soft deleted for 30/60 days for situations like this
  2. Can anyone explain what’s happening here, or why granting admin privileges via sharing doesn’t actually give you ownership of the file? 
    1. Admin privileges are singular - once <emailA> gives them to <emailB>, the former no longer has the power to grant or revoke them.
    2. But despite this, ownership still secretly (invisibly) resides with <emailA>!
    3. This is an incredibly poor UX, and the danger here can’t be discovered until someone blows their foot off by mistake.

Please send help! Thank you.

Scott

1 reply

  • Figmate
  • 1814 replies
  • March 24, 2025

Hi ​@guycombinator , Thanks for getting in touch and explaining details. 

 

I see your old ticket was closed. Since we need to look into what happened with each account to help you out, I'm going to open a new ticket for you.

 

Our support team is well-equipped to address issues pertaining to your accounts, and they will contact you to assist with this matter.

Please keep an eye on your inbox; you'll get an email about the new ticket shortly. It'll go to the email address we have for you.

 

Thanks again for contacting us!


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