Dear Figma Support Team,
I am reaching out regarding unexpected seat adjustments that have appeared in our billing section. While no payment has been taken yet, we noticed that our next invoice includes the following charges:
- 4 Design seat adjustments – $480
- 1 FigJam seat adjustment – $30
It seems that additional annual seats were mistakenly added to our account, converting our existing monthly seats to annual billing. This was unintentional, and we do not wish to proceed with these charges.
We would like to request the removal of these additional seat adjustments before the next invoice is processed, to ensure we are only charged for our intended plan.
Additionally, we found that other users have faced similar issues, as discussed in this forum thread. Since this seems to be a recurring issue, we would appreciate your assistance in preventing these charges before they take effect.
Please let us know how to proceed to ensure our billing remains correct.
Looking forward to your urgent response.
Best regards,
Eren Hatice Gedik