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Figma becoming more unstable?

  • January 15, 2025
  • 1 reply
  • 27 views

Philip_Meander

Hey!

Recently (Maybe last 6months) we have experienced Figma becoming more and more unstable/unreliable. 

We are using Branches on a daily basis for version handling and have had multiple errors
recently, different documents & for different users.

- Merge errors, not being able to merge, figma giving some generic error and then it usually solves it self eventually.

- Documents not saving & with “forever” loading states stating its “saving” but it never manages to save, giving errors when you try to close figma documents. Usually you end up having to close and hope it saved anyway.

- Unable to Publish Libraries, generic error with “retry option” but result is the same every time you “retry”, it keeps giving errors.

- Libraries stating Variables have been removed when trying to publish, after restarting Figma the statement is no longer there and publishing library works as intended.

Are others experiencing same issues? Is Figma becoming more convoluted with more functions and thus becoming more unstable? is it the latest UI update creating issues?

(still using OLD ui as I find the updated version to be unintuitive with worse layout, hierarchy and interaction design overall)



It feels like we are back to the days of using Sketch and Abstract, where every merge is a potential issue waiting to happen and we spent days and weeks problem solving instead of building experiences for our users.
 

1 reply

y_toku
Figmate
  • Community Support
  • 2320 replies
  • January 16, 2025

Hi there,

Thank you so much for the thorough feedback. I'm sorry to hear about the errors and issues you've encountered with your team.

As I relay this feedback to our internal team, could you please submit a support case whenever you come across these errors, including your file information? You can do so using this link: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360001731233. Our support team will investigate the matter. Kindly ensure that you use the email linked to your Figma account, provide links to the specific file, and grant access to support-share@figma.com. Rest assured, sharing your file with us for review will not affect your billing.

Thanks for your patience,

Toku


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