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Question

Font Problem: Segoe UI Regular disabled sizes

  • February 12, 2021
  • 6 replies
  • 3272 views
Roy_Russo

Does anyone know why Segoe UI Regular sizes might be greyed out and not working on a Mac?

Issue: I’ve never had this problem in the past, but as of two days ago the font Segoe UI regular and semi-bold are not working in my files. The other weights seem to work fine and I have the option to change their sizes etc.

Other things worth noting:
(A) this happens in both the desktop and web versions of my files
(B) It happens on existing and new files
© I can use the font in other applications such as Word/Powerpoint etc
(D) Co-workers don’t have this problem when they edit my files.

What I’ve tried so far:
(1) I’ve uninstalled and reinstalled the Segoe font family. I’ve downloaded from two different MSFT domains to make sure it wasn’t the downloaded files that were the problem
(2) I’ve uninstalled and reinstalled Figma desktop.
(3) I’ve rebooted Figma, my machine etc

(2) I’ve ran the Mac OS font validator and all of the Segoe UI font’s passed validation.

Any suggestions?

I’m asking here because I’m finding Figma support has been radio silent which is incredibly disappointing.

6 replies

Tina_Yuan
  • Tina_Yuan
  • 1 reply
  • February 12, 2021

Hi, a couple of our designers has seen the same issue.
here are some tricks that seemed to help.

  1. Restart your computer
  2. copy and paste your frames to a new doc
  3. go to Figma menu > check updates > reload all tabs.

Hope this helps you.

Roy_Russo
  • Roy_Russo
  • Author
  • 2 replies
  • February 12, 2021

Thanks Tina. I tried your suggestion and it “kinda” worked which is why this is so bizarre. After I followed those steps, one component I tried to edit worked at first, but once i backed out of it and tried to come back in I got the same behavior. None of the other components worked after that.

Very frustrating.

Gleb
  • Gleb
  • Power Member
  • 4706 replies
  • February 13, 2021

This sounds like a rare font caching bug. Please send a bug report to Figma support team via support@figma.com or the support request form. Attach screenshots and links to the affected files.

Anna_Kania2

You can install the Segoe external font for Mac from Microsoft’s Fluent resources page “Download Segoe UI and MDL2”. It worked for me.

developer.microsoft.com
Evgenia_Mamyko
Gabijaa
2 people like this
  • Evgenia_Mamyko
    Evgenia_Mamyko
  • Gabijaa
    Gabijaa
Evgenia_Mamyko

I’ve faced this problem too and this is the only solution that really helped. Thanks

Cantrelle_Bobby
Anna_Kania2 wrote:

You can install the Segoe external font for Mac from Microsoft’s Fluent resources page “Download Segoe UI and MDL2”. It worked for me.

developer.microsoft.com

The Segoe Mac download on the Fluent page is a small family (4 variants) and has no italic. By chance, do you know any options for the extended family?

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