My company recently changed our email domain, so my email address changed as well. Now, when I log into Figma using Google SSO with the new email, it sees me as a new user and I can’t access any of my old files.
The problem is, the old email address is now deactivated, so I can’t log in with it anymore to transfer files or anything like that.
Does anyone know how I can get my files back or transfer them to my new email? Any help would be greatly appreciated!
Best answer by dvaliao
Hey @Xiangqi_Huang, sorry to hear this happened!
We’re not able to help with account management here on the forum, but please reach out to the support team directly via this form for help: https://help.figma.com/hc/en-us/requests/new
Be sure to use your current Figma account email and loop in your previous email as well.
Hey @Xiangqi_Huang, sorry to hear this happened!
We’re not able to help with account management here on the forum, but please reach out to the support team directly via this form for help: https://help.figma.com/hc/en-us/requests/new
Be sure to use your current Figma account email and loop in your previous email as well.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
