Prototype shows different for different users

We tested some more, and we found out I’m the only one with the fonts installed on my PC. When my colleagues install the fonts the prototype suddenly does work.

Is there any way to go back to before where they don’t need to install the fonts to still see a working prototype? This is also very annoying when we have to present the prototype to our customers at their own locations because now I would have to bring and install the fonts on their PC’s whenever we are presenting the prototype on their devices.

Hi there,

I understand your frustration regarding the issue with missing fonts. For text characters to display correctly, the necessary fonts must be installed on their laptop.

Regrettably, this means you might need to choose an alternative font to ensure all text is properly displayed. For guidance on how to select a different font, please refer to this link: https://help.figma.com/hc/en-us/articles/360039956994#select-font.

Thanks for your understanding.
Toku

Hi y_toku,

Thanks for the reply!

Will this ever come back to Figma, because before we had no problems with this

Kind regards!

I have this problem too. It was fine before but now all of a sudden no one sees what I see. The interface doesn’t render all elements for others and in some places it’s glitchy e.g. text is scrambled. What’s interesting is most text is rendered in the correct font which is only available on Adobe Fonts.

It sounds weird! According to our internal team, we may have a possible issue in fonts, so could you reach out directly to the support team with a copy of your file: https://help.figma.com/hc/en-us/requests/new?

Please make sure you use the email associated with your Figma account, include links to the file in question, and share access with support-share@figma.com. Don’t worry, inviting us to view your file won’t impact your billing.

Thanks,
Toku