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Question

Empty image when import Illustrator SVG pattern

  • February 14, 2024
  • 6 replies
  • 954 views

Diversity

When I import my SVG pattern created in Adobe Illustrator I get empty image:


This SVG freely opening in any browsers, Photoshop, and anywhere else, instead of Figma, what could be a problem with it?

This topic has been closed for comments

6 replies

Celine_D
Figmate
  • Community Support
  • 3399 replies
  • February 15, 2024

Hey @Diversity ,
Sorry for the trouble! Is it happening in browser, desktop app or both?
Can you confirm what method you are using to do this - for example clicking and dragging from your desktop?
Usually, this can be fixed by clearing your cache in your browser and desktop app (if using this) and please, try accessing importing the SVG again?

You can clear the desktop app cache on a Mac in the Help menu under Troubleshooting. If you’d prefer to manually clear your cache you can:

  1. Quit the Figma desktop app
  2. Open Terminal.app and enter the following command: rm -rf "$HOME/Library/Application Support/Figma"
  3. Try opening the desktop app again

You can clear the desktop app cache on Windows under the toggle-arrow at the right of the top toolbar under Help > Troubleshooting. If you’d prefer to manually clear your cache you can:

  1. Close the Figma desktop app
  2. Open the Start menu, and paste in this, followed by enter: %APPDATA%\Figma
  3. In the window that opens, delete the Desktop and DesktopProfile folders if they exist
  4. Launch the desktop app again

If this does not work, please reach out directly to the support team: here
Be sure to use your Figma account email, include a recording showing what happens when you try to import the SVG, links to the file, and share it with support-share@figma.com so we can test it out on our end. Hope this helps!


Diversity
  • Author
  • 8 replies
  • February 15, 2024

Hi @Celine_Figma! Yes, dragging from desktop into app. This problem exist in both in web and desktop app. After cleaned cash this problem still exist. I will mesage to support team, thanks!


  • 2 replies
  • May 31, 2024

Hi there, do you have any suggestions to share with the community?
I have found the same problem.
Thanks in advance!


Diversity
  • Author
  • 8 replies
  • May 31, 2024

Hi! Support team said that FIgma doesnt support “pattern” tag (cz when you made repeat pattern in Illustrator it has “pattern” tag in SVG code), soon they will add support of it


  • 2 replies
  • May 31, 2024

Thank You @Diversity, in time I will try to recreate here in Figma… I go to check some tutorial.


Diversity
  • Author
  • 8 replies
  • May 31, 2024

No problem, I created by myself either, via lags, but created 🙂
Good luck with it!


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