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Question

Problem in granting the access

  • October 11, 2023
  • 1 reply
  • 414 views
A

I am not able to give access to my friends for the project even though i created the project, i am not able to give the edit access to anyone, it’s preventing from giving the access

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1 reply

djv
Figmate
  • djv
  • Community Support
  • October 18, 2023

Hey there, sorry to hear this is happening!

Is this happening both in browser and using the desktop app? What troubleshooting steps have you tried so far?

  • logging out and back in
  • clearing your browser/desktop app’s cache
  • un-installing and re-installing the desktop app

Here’s how to clear the desktop app cache on a Mac:

  1. Quit the Figma desktop app
  2. Open Terminal.app and enter the following command: rm -rf “$HOME/Library/Application Support/Figma/”{Desktop,DesktopProfile}
  3. Try opening the desktop app again

Here’s how to clear the desktop app cache on Windows:

  1. Close the Figma desktop app
  2. Open the Start menu, and paste in this, followed by enter: %APPDATA%\Figma
  3. In the window that opens, delete the Desktop and DesktopProfile folders if they exist
  4. Launch the desktop app again
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