Hello, recently my laptop broke and all the files that were on it are gone with it my google account was lost and I’m unable to recover it. I filled the support form and put in an email I could be reached on (3 days ago) but I still haven’t received anything, with the forum I attached a screen shot of one of the designs I had on the lost account. please help, thank you.
Solved
Lost account access and need my design files
Best answer by Junko3
Hello @Project_Vibe, Thank you for getting in touch with us about your concern. Sorry to hear that you’ve had this experience.
Rest assured, I’ll be contacting our specialist right away to ensure they also send their response to the email address you’ve provided on the ticket, where you mentioned “here is an email you could reach me on:”
We appreciate you reaching out and your patience.
Hello @Project_Vibe, Thank you for getting in touch with us about your concern. Sorry to hear that you’ve had this experience.
Rest assured, I’ll be contacting our specialist right away to ensure they also send their response to the email address you’ve provided on the ticket, where you mentioned “here is an email you could reach me on:”
We appreciate you reaching out and your patience.
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Hi @Junko3, thanks for offering help. I wanted to reach out because i still haven’t received any email yet, may you please verify sending one?
Thanks again for reaching out! I’ve followed up with our support team about this.
We’re getting a lot of requests right now, so it might take a bit longer than usual to get a response. Sorry for any inconvenience this may cause.
If you haven’t heard back in a few days, please feel free to send us another message!
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Hey @Junko3, sorry for bothering you, but I need some help after the last email I sent the support team, in which i answered questions they asked me to check my answers for, they stopped responding and it seems like the deleted my forum, any insights would be greatly appreciated.
Hi there! Thanks for reaching out. I understand your concern.
I can confirm that your ticket is still open and our team is working on it. We appreciate your patience as we’ll get back to you.
Also, your forum post is not deleted – I’m able to comment on it just fine 😊
If you’ve got any more concerns, feel free to reply to the ticket email.
Hey @Junko3 I understand that account recovery procedures could be a pain to deal with especially in large projects like Figma, but I have been waiting for so long for a respond from the team and got nothing, I didn’t even receive a decline, this leaves me handcuffed unable to finish my projects and unable to start something else because of the hope of getting my account back.
Hey there, I really appreciate you taking the time to get in touch and share what’s been going on. I’m truly sorry to hear that you’ve been experiencing inconvenience.
I’ll make it a priority to pass on your concerns to our specialist and ensure that they reach out to you as soon as possible.
Your patience in this matter is incredibly valued, and we thank you for waiting just a little while longer while we sort everything out.
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