HEIC from 16 Pro Max not importing

I have been using this software to post work related jobs. I import photos taken from my iPhone and edit them. Recently, I got an error that the HEIC file failed to import…file not recognized or failed to convert. I recently also upgraded phones to the 16 Pro Max. This morning, I found a picture taken from my 15 pro max and imported correctly. Both files are the same resolution. The older picture size is 1.22 MB. The new photo size is 1.46MB. I have tried the desktop and also web browser with the same results. Anyone have any ideas? Thanks in advance for the help.