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Question

Unable to tag user in comments

  • January 18, 2023
  • 2 replies
  • 564 views

TS_Built

I am sometimes unable to tag 2 users in comments. When I type the name in the comment box, it doesn’t come up as a link. How can I fix this?

It works in some files but not others. One example: I created a new Figjam, set Permissions to “anyone at my org can Edit”, then tagged 1 team member without issues, but another would not show up in the list even though this user is taggable in other files.

2 replies

udays
  • 1 reply
  • October 15, 2024

We are facing this issue as well. Some members do not turn up in the @ dropdown in the comments box.


y_toku
Figmate
  • Community Support
  • 2327 replies
  • October 18, 2024

Thanks for reaching out. It looks like our support team provided support and it seems to be working properly now. Please feel free to let us know if you have other questions!

Thanks,
Toku


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