Why when I connect my Macbook through Ethernet cable Figma says that I am offline? Basically everything works fine but Figma it does not. I use my work VPN and when I connect through wifi it works but when I connect through cable it does not. I need cable connection to get better internet. Any solutions?
Hey @Anaclara, thank you for reaching out!
Can you let me know if this is happening in the browser, the desktop app or both?
Can you try clearing out the cache? Also, please try to force-quit and open Figma in a new browser window (or force-quit the Figma Desktop app and restart it.)
Please check out the following details the network requirements to run Figma successfully:
Thank you,
Gayani
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.