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Unauthorized Design Seat Charge

Raquelle1

Hello,

I signed up with Figma and ONLY purchased 1 FigJam seat last month. This means my monthly invoice should be approximately $7 CAD. This month, I was shocked to see that I was being charged $28 CAD because of the addition of a Design seat. I did NOT authorize this change. I was NOT notified of this change prior to billing. I contacted the customer support team (ticket #1009238) on May 24 and have not received a response yet.

Please advise on what next steps I can follow to have this problem resolved and a refund issued.

Best answer by dvaliao

Hey @Raquelle1, so sorry for the delayed reply!

Our team is experiencing higher volume than usual, but they’re still trying to reply as quickly as they can. Yesterday was also a holiday in the UK and the US, so we didn’t have our full support team online.

Rest-assured, I’ve located your ticket and escalated it on your behalf. Someone from support should reply soon!

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2 replies

dvaliao
Figmate
  • dvaliao
  • Community Support
  • 4603 replies
  • Answer
  • May 28, 2024

Hey @Raquelle1, so sorry for the delayed reply!

Our team is experiencing higher volume than usual, but they’re still trying to reply as quickly as they can. Yesterday was also a holiday in the UK and the US, so we didn’t have our full support team online.

Rest-assured, I’ve located your ticket and escalated it on your behalf. Someone from support should reply soon!

dvaliao
Figmate
  • dvaliao
  • Community Support
  • 4603 replies
  • July 22, 2024

A post was merged into an existing topic: Unclear Figma billing practices

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