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Question

Need Urgent Help! I am not able to move my deleted file to Draft

  • September 30, 2024
  • 5 replies
  • 29 views

Akash_Verma

I am not able to move my deleted file to Draft. its giving error…


This topic has been closed for comments

5 replies

Celine_D
Figmate
  • Community Support
  • 3399 replies
  • October 1, 2024

Hey @Akash_Verma , sorry to hear this is happening.
I see in the backend that the support team is investigating your issue and is waiting for your response. (You’d need to restore the files first before moving them.) Please check your inbox and continue the conversation via mail for further assistance. For your reference, your ticket number is 1135987. Thank you!


ClaiRE_C
  • 2 replies
  • October 1, 2024

I am also encountering the same issue.


Celine_D
Figmate
  • Community Support
  • 3399 replies
  • October 2, 2024

Hey @ClaiRE_C , sorry to hear you are also having this issue!
Do you have the URL of the file so we can try to locate in the backend?

If you are also not able to move a deleted file, but your file is only deleted but not permanently. The good news is that we don’t permanently delete files from Figma unless you manually click “delete forever” or if you delete the team or project that the file was in.

You will be able to restore the file by opening your Drafts then opening the Deleted tab. Right-click on the file and click Restore . The file will then be restored to the project it originally resided in. Here’s a guide with more information on this: Delete and restore files.

Once you’ve restored the files, could you please try checking if you’re able to move them to your team? Let me know if this helps!


ClaiRE_C
  • 2 replies
  • October 2, 2024

Thank you for your reply. Earlier today, I attempted to restore the deleted draft, and the document has been successfully restored. : )


Celine_D
Figmate
  • Community Support
  • 3399 replies
  • October 2, 2024

Glad to hear you were able to fix it! Thanks for letting me know 😀


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