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Question

Not allowed to publish plugin

  • October 27, 2024
  • 5 replies
  • 32 views

zenigazzn

Error finalizing plugin: Validation failed: User is not allowed to publish this plugin or widget. Please contact support@figma.com.

I’ve contacted support@figma.com, but still haven’t received a response. Is there anyone who can help me resolve this issue?

5 replies

Gayani_S
Figmate
  • Community Support
  • 1944 replies
  • October 28, 2024

Hey @zenigazzn, thanks for bringing this up, and I can see how waiting on this can be frustrating. I checked, and I wasn’t able to locate a recent support ticket with the email linked to your Forum account, so I’ve just created one for you. Your ticket number is #1161347.

Typically, our team responds within 24 hours, though sometimes high contact volume can lead to a slight delay.

We’ll do our best to get back to you as quickly as possible—thanks so much for your patience! We’ll make it a priority to get this sorted out!


zenigazzn
  • Author
  • 2 replies
  • October 28, 2024

Whenever I try to edit the plugin, this error message keeps appearing.

Here is a link to one of the plugins:
https://www.figma.com/community/plugin/1025595135347505021/a-tools


Gayani_S
Figmate
  • Community Support
  • 1944 replies
  • October 28, 2024

Thanks @zenigazzn! We’ll forward this to the support team. Someone should be in touch with you soon!


zenigazzn
  • Author
  • 2 replies
  • October 31, 2024

It’s been a few days, and she still hasn’t replied to me. What’s going on ?


Gayani_S
Figmate
  • Community Support
  • 1944 replies
  • November 5, 2024

Hey @zenigazzn! I’m truly sorry for the delay—I understand how frustrating this has been, especially with how long you’ve been waiting for a response.

Our support team responded today and is fully focused on resolving this issue for you as quickly as possible. Thank you for your patience as we work to make this right, and please know that we’re here to support you.

If you need any additional updates, don’t hesitate to reach out—I’ll make sure you’re kept informed.


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