Preview suddenly stopped scaling the preview window

Hi @Marcus_Wallinder do you happen to have a device frame set?

Yes, I used the “iPhone 13 & 14” device frame, I have since renamed it.

Do you think its has something to do with this?

This also just started happening to me.

I’m not using a device frame on my prototype.

It was working as expected (I scale my preview window and the prototype scales along with it) and then not even 5 mins later, directly after the update it now stops scaling.

Feels to me like it might have had something to do with the recent update

Some additional information that I have just discovered… when clicking the “Fit frame to aspect ratio” it scales the window to the correct ratio, but the prototype spills outside of the frame. See image attached

Thank you both for the reply and sorry to hear this is happening! @Emma_Stephens The issue regarding the “Fit to frame aspect ratio” does seem strange, can you please reach out to our support team directly via this form: https://help.figma.com/hc/en-us/requests/new so they can take a closer look. Please include a short video and a link to the file and share it with support-share@figma.com

@Marcus_Wallinder I suspect it had something to do with the device frame on the prototype being set. If changing that to “None” doesn’t help can you also please reach out to our support team via the same forum linked above.

Was there ever a solution here? This just started happened in some of my files as well and can’t tell why…

Hey @Klaman, sorry to hear you’re having this issue!

We didn’t receive a screen recording or file from the previous users. If you can, share a file with us here: https://help.figma.com/hc/en-us/requests/new

Please use your Figma account email, include a link to the file, and share edit access with support-share@figma.com, so the team can take a closer look.

Is there any update on this? I’ve been struggling with this for a few weeks now in several different Figma projects and I can’t find any solution (MacOS client).

Hey @Bram_Bos,

Nothing yet. We still haven’t received a screen recording or file from the previous users. If you can, share a file with us here: https://help.figma.com/hc/en-us/requests/new

Please use your Figma account email, include a link to the file, and share edit access with support-share@figma.com, so the team can take a closer look.

Unfortunately I can’t share a screen recording right now because my current projects are confidential.

But I have found that the solution is to reload the page by right-clicking on the document tab in the MacOS client. After reloading the page the scaling works correctly again - so it seems like this is a bug and not a feature I have overlooked.