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Figma Helper (Renderer) is using excessive memory, why?


Abram

Hello everyone, I’m trying to discern what the underlying issue is here. This has only been really presenting itself as a problem in the past few days, but for some reason almost any Figma project I have open winds up consuming essentially all of my system memory.

I’ve noticed that this happens regardless of how many project files I have open. While I’m not experiencing any crashing of the application, it does bring my work laptop to a grinding halt and creates an essentially unusable experience. Is there any reason Figma is utilizing so much memory? Are our working files just too large?

For reference, I’m using the desktop app on macOS 10.15.7 and as far as I am aware this is the latest version available.


I’m really scratching my head over this one as to why it’s popped up as an issue so suddenly. Granted this Macbook Pro is just a base configuration, so it may just be a performance limitation, but I wouldn’t expect Figma to be stressing the machine out worse than Adobe’s Creative Suite. Any insight is most welcome! Please let me know if you need any specific information.

Thanks Figma Community!

Best answer by dvaliao

Hey All, sorry for the lack of acknowledgement here!

Historically, the forum has been primarily run by the community, and I didn’t start at Figma until August 30th, 2021.

As a browser-based app, Figma uses available browser memory (~2GB per browser tab) while loading and saving, but it shouldn’t use much CPU.

Where you’re seeing the Agent or Helper using a lot of your available CPU, we suggest clearing the cache on your browser and/or desktop app. And if that doesn’t help, use an app cleaner to fully uninstall all Figma apps and then reinstall from our Downloads page.

Here’s how to clear the desktop app cache on a Mac:

  1. Quit the Figma desktop app
  2. Open Terminal.app and enter the following command:
    rm -rf "$HOME/Library/Application Support/Figma/"{Desktop,DesktopProfile}
  3. Try opening the desktop app again

And here’s how to clear the desktop app cache on Windows:

  1. Close the Figma desktop app
  2. Open the Start menu, and paste in this, followed by enter: %APPDATA%\Figma
  3. In the window that opens, delete the Desktop and DesktopProfile folders if they exist
  4. Launch the desktop app again

If this doesn’t help, can you reach out directly to our technical quality team here: https://help.figma.com/hc/en-us/requests/new

Please use your Figma account email, and let us know if this is affecting the Desktop app, browser or both, and provide a screenshot of your Activity monitor.

If this is affecting the Desktop app, please also save and send over your Desktop App debug info file. On Mac you can find this in the Help menu under Troubleshooting, and on Windows, you can find this under the toggle-arrow at the right of the top toolbar under Help > Troubleshooting.

Lastly, the community moderation team here on the forum does not own Figma_support, so please note that tagging this profile will not notify us.

View original

107 replies

Allan_Holmes

I am also having this problem


Abram
  • Author
  • 12 replies
  • June 23, 2021

Have you been able to track down any reasons why it’s happening on your end? In the time since I’ve posted it I’ve had to resort to only keeping 1-2 files open at any given time and I’ve had to once again switch away from using Chrome (though in the instance captured by my screenshot, even Chrome wasn’t using excessive resources as it tends to do).

So the only variable right now is that I switched my browser to Microsoft Edge. Figma is still using massive resources but my system is doing slightly better with managing the memory pressure, though it’s using huge amounts of Swap which is concerning to me.


Tanay
  • 2 replies
  • July 9, 2021

I am also facing the same. And running figma on a 4k monitor (scaled down) makes it worse.


davidlopan
  • New Participant
  • 8 replies
  • July 15, 2021

I am also having this problem, Figma is choking and 10+ instances of this task are using ~8gb of RAM.


Faruk
  • 1 reply
  • July 30, 2021

Same problem here (MacBook Pro, 5K Display)


Jared_Zietsma

Similar issues over here

Anyone have a solution for this?


Jared_Zietsma

This is with a 4k monitor as well


Johan2
  • 1 reply
  • August 4, 2021

I am having the same issue. The figma renderer uses a lot of ram and I get the same problem either using chrome or safari. A temporary solution I found is to hide unused artboards but obviously this does not work for everyone.


Enrique
  • 3 replies
  • August 5, 2021

+1
Figma 99.0 - iMac 5k display
Any solution?


Carlos_Lopez

+1
Figma 99.0 - Mackbook Pro 16gb RAM 2,2 GHz Intel Core i7 de 6 cores Big Sur 11.5.1

Please, any solution?

Thank you


Abram
  • Author
  • 12 replies
  • August 6, 2021

I have not yet found a viable solution, but my workaround is to limit the amount of given files I have open to 2-3 maximum. That’s at least keeping my Mac from creating too much memory pressure but I’m still getting slowdowns.

I have to keep almost all other apps shut down to prevent them from drawing background resources.


Michi
  • 5 replies
  • August 9, 2021

Same here. Bad thing!

I had this with a 3440 x 1440 monitor, and now, with a 4K 3440 x 2160 much worse. I have observed that the values change extremely when you reduce the size of the app window. For example, from 1.1 GB to 1.8 GB just by dragging the app window a bit larger. Maybe the Figma team can pause with new features for now, and rather fix this problem. I can hardly work like this. Every click I do almost twice 😦


poiru
Figmate
  • Figmate
  • 21 replies
  • August 9, 2021

Hello! I work on the desktop app at Figma and have been trying to figure this one out. Would one of you be willing to have a Zoom screenshare meeting to help isolate the problem? Please email biru@figma or DM me here if you’re up for it.


Abram
  • Author
  • 12 replies
  • August 11, 2021

Thanks Biru! I sent you a follow up email.


Zubin_Desai

This is also happening for me. Only started a few weeks ago so I assume one of the latest Figma updates has an issue. It freezes up Zoom and makes Chrome unusable. I have similar memory CPU usage as seen in the screenshot posted earlier.


Tay_Hjordie

Same issue here. Almost impossible to work like this.

MBP + LG 5K display.


1111203
  • 3 replies
  • September 3, 2021

my figma is already start crushing because it using way too much RAM


Edward_Battistini

I’m glad this topic is finally getting some visibility. Same issue here. and I have two machines where it happens. M1 and Intel 2020


Abram
  • Author
  • 12 replies
  • September 10, 2021

Hi everyone. So, I had been trying to provide feedback to Figma’s internal team, but the dev I had been working with no longer appears to be at the company. (If this is incorrect, I apologize!)

We had been testing multiple configurations and trying to find the root of the problem but this week randomly my memory issues have returned at the same levels from my original report in June. My computer is essentially unusable with Figma Desktop running. I hope we can get another dev to help us figure this out because it’s obvious I’m not the only one experiencing this issue. It is also wide-spread at my company with the majority of our designers experiencing the same problems. For reference, I’m now operating on Big Sur (Company just approved our update recently) and my Figma Desktop version is now 101.6



EdwardB
  • 6 replies
  • September 12, 2021

Hello,

Is there any update on this? my topic was closed so I was hoping this memory leak is being investigated…


Abram
  • Author
  • 12 replies
  • September 12, 2021

I haven’t had any resolution yet as I mentioned in my last post. I’ve been trying to diagnose & resolve the issue with Figma since originally posting in June, but we never came to a conclusion and now it appears the developer I was working with has left the company.

So unfortunately, no, we don’t have a solution yet, but I’m not giving up and I will keep this thread active in hopes we can get it resolved.


Sergey_Fomichev

Hello everyone! I have the same problem and have no solution from figma help. But! I have my own solution! I found out that Memory grow depends of Internet speed! If i turn off my internet connection while figma project loads, RAM grow stops too!!! I think it depends of lots of saves or copies in cloud. Please check it out on your PC


Apple
  • 45 replies
  • September 14, 2021

I think it’s a feature, not a bug /s

iu


Edward_Battistini

This is definitely network related good spotting. @Sergey_Fomichev
But what i’m weirdly not understanding is that even if I’m not doing anything it keeps growing until It stops to grow.

Not wanting to solutionise but I looks like there is some sort of loop somewhere in the network that causes to increase the memory use to a certain point.
And that is directly related to the number of tabs open in the app.

This is observed in both the app and browser client with a single file open

Screenshot 2021-09-15 at 15.51.56


Apple
  • 45 replies
  • September 15, 2021

One thing I’ve noticed is that now the app uses a ton of animations for everything, even for opening a file.
I think there might be something to do with that?


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