Skip to main content
Question

FILE DELETED and not in trash bin

  • December 1, 2024
  • 1 reply
  • 20 views

Arielle-Cherie_Paterson

Please, help. I just downgraded a team from Pro to Starter. In this process, a file I was working on (that wasn’t even in the team project) was deleted. I went to the trash bin and nothign is there. Please see the attached photo

Please help me recover this file

1 reply

y_toku
Figmate
  • Community Support
  • 2370 replies
  • December 2, 2024

Hi there,

Thanks for reaching out. Do you see any files in your Drafts or Drafts to move? For more context when downgrading,

  • File limit: On the Starter plan, your team can have three FigJam files and three Figma Design files with a maximum of three pages per design file. You can invite as many people as you want to view or edit these files. If you have more than the allowed number of files in your team when you downgrade, Figma will prevent you from being able to edit your files. To keep editing those files, move them to your drafts or another team. Learn more about moving files →
  • Project limit: On a Starter plan, your team will have one project. If your team has more than one project when you downgrade, Figma will lock your team and prevent you from editing your files. To keep editing, you’ll need to reorganize your files and projects so they are under those limits. Learn more about moving projects and moving files →
Figma Learn - Help Center

If the issue still continues, could you reach out directly to the support team with a copy of your file: https://help.figma.com/hc/en-us/requests/new? Please make sure you use the email associated with your Figma account

I hope it helps.

Thanks,
Toku


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings