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Question

My Figma on pc window can not open (''desktop-shell-app')

  • December 20, 2024
  • 7 replies
  • 151 views

Supanat_Pinyo

The system said "Get an app to open this ‘desktop-shell-app’ link.

Your pc doesn’t have an app that can open this link. Try looking for a compatible app in the Microsoft store.

I already try to restart my pc and reinstall the app, but the problem is still remaining.

Pavel20
  • December 20, 2024

У меня произошло то же самое с моим настольным приложением Figma, а так же если я открываю приложение через правую кнопку мыши, то приложение открывается в маленьком окне и без панели с кнопками свернуть/развернуть окно/закрыть


Celine_D
Figmate
  • Community Support
  • December 20, 2024

Hey there!
Please make sure to download the desktop app in this article:

Figma Learn - Help Center

As a reminder, you must be running Windows 10 or later in a 64-bit environment to use Figma desktop app.

if this still doesn’t help, please reach out directly to our support team by filling out this form here.
Make sure to sue your Figma email account, and please include your screenshot and your OS details. Thank you


Gerson_Cortazar

I’m having the same issue on Windows 10, and as @Pavel20 said, the tabs and minimize/maximize/close buttons are not showing.


Celine_D
Figmate
  • Community Support
  • December 23, 2024

Hey @Gerson_Cortazar , this looks. We would like our support team to investigate it further. Please reach out directly to them by filling out this form: here.
Make sure to use your Figma email account, include a screenshot (with the error message), and specify your OS for the team. Thank you!


jehillert

same problem. trying to reinstall the app didn’t help.


Alice_Zhang

I’m on Windows 11 and having the same issue


Matt_Pope
  • New Member
  • December 30, 2024

I’m on Win10, same issue. I’d get the desktop-shell-app error once, then attempting to launch Figma again would work. However, my minimize/maximize/close buttons are also gone, same as @Gerson_Cortazar. I just uninstalled Figma with Control Panel, and attempting to reinstall it with a new FigmaSetup.exe didn’t do anything except flash the Figma logo on screen once and put a Figma.exe back where it was with the exact same issue. Now I can’t login because the site just tells me “The file does not have an app associated with it for performing this action.” for the authentication, and the buttons are still missing.


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