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Assistance with Switching Education Plan

  • September 18, 2024
  • 2 replies
  • 37 views
Ina1

Hi Figma Support Team,

I am currently using Figma under the Education Plan, which I obtained through Codecademy. However, this plan is set to expire in October, and I would like to transition my access to Coursera, as I am enrolled in longer courses there.

Unfortunately, I am having trouble finding my billing plan and managing the transition between the Codecademy plan and my Coursera credentials. I have already been verified for the Education Plan, but I want to ensure that I don’t lose access once the Codecademy plan expires.

Could you please assist me with the following:

  1. Confirming my current plan and the expiration date of my Codecademy-based access.
  2. Helping me transition to the Coursera Education Plan smoothly.

Thank you for your time and assistance!

Best answer by Junko3

Hello @Ina1,Thank you so much for reaching out and for providing a detailed explanation of your situation. I completely understand your concern.

I’ve noticed that your previous ticket was closed, but rest assured, I will follow up with our support team about your concern.

Our support team has the right tools to address issues with education accounts, and they will be reaching out to assist you further with this matter. Please keep an eye on your email inbox for an update regarding the new ticket, which will be sent to the email address associated with your account.

For anyone else who comes across this post and has questions about your education plan, please feel free to contact us directly at education@figma.com for dedicated assistance.

For more information, you can refer to the following resources:

Once again, thank you for bringing this to our attention!

View original

2 replies

J
Figmate
  • Junko3
  • Figmate
  • 1821 replies
  • Answer
  • September 19, 2024

Hello @Ina1,Thank you so much for reaching out and for providing a detailed explanation of your situation. I completely understand your concern.

I’ve noticed that your previous ticket was closed, but rest assured, I will follow up with our support team about your concern.

Our support team has the right tools to address issues with education accounts, and they will be reaching out to assist you further with this matter. Please keep an eye on your email inbox for an update regarding the new ticket, which will be sent to the email address associated with your account.

For anyone else who comes across this post and has questions about your education plan, please feel free to contact us directly at education@figma.com for dedicated assistance.

For more information, you can refer to the following resources:

Once again, thank you for bringing this to our attention!

Ina1
1 person likes this
  • Ina1
    Ina1
Ina1
  • Ina1
  • Author
  • 1 reply
  • September 19, 2024

Thank you for the prompt assistance!

J
1 person likes this
  • J
    Junko3

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