Please I could use some guidance, I didn’t delete the drafts and they aren’t in the deleted files folder or nowhere to be found. Until yesterday I could see and use the drafts without any problems and today they are gone. Please help what do you think I could recover them or instead should I look for a Figma alternative where files just don’t disappear?
Question
22 very important to me drafts of a team have just disappeared
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@alikeAstort – I’m responding here in addition to the topic I closed over here: My drafts just disappeared - #18 by ksn
I’m going to look into some things and then update you when I know more.
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Thank you for your response, I’ll stay tuned for further information.
@alikeAstort thanks for your patience. I went and got a new support ticket for you so that someone can get to you via email instead of here (want to protect any personal data and keep the convo on email).
You should have gotten a message from me already via the email on file we have for you, but let me know if you did not receive that.
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Yes, thank you guys for attending this issue, I have received and answer your email and now I’m just looking forward to some of your team can solve my missing files problem. Thanks!
Lost file access and now I am a Viewer
I was working on some draft files till yesterday but today I don’t see them on my Figma account, luckily I have view access links to 3 of them (out of 4), so I can access those but I am now a viewer only, can’t see who’s the owner.
When I am trying to request edit access hoping that I might receive the request on the same email, I am getting nothing, Also, lost access to one file (out of 4) for which I had no view access link. I need that lost file back along with my edit access of all 4 of them.
Please help, this is urgent!!
Hey @Kushal_Gautam, sorry to hear this!
We’re not able to help with file permissions here on the forum. Have you tried reaching out to the support team directly yet? https://help.figma.com/hc/en-us/requests/new
I did but I can’t be catered there as I am on free plan.
Is there a way that I can get my files to be download as now I am a viewer in the file there are no permissions for me to download the file or anything.
I set these permissions while I was working.
This is really an urgent case, please look into this, thanks.
Hey @Kushal_Gautam,
We created ticket #1074281 and escalated it on your behalf to get you connected with support. Someone will review your previous tickets and be in touch soon.
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