Skip to main content
Question

[Bug] "Could not initialize WebGL" on Desktop App (Win 11 ARM / Snapdragon X Elite) following 28/10/2025 Update

  • October 28, 2025
  • 4 replies
  • 57 views
Natthan

Hello Figma Team,

I am encountering a critical issue with the Figma Desktop application (Windows 11 ARM64).

Since today's update, the application displays the error message: "Could not initialize WebGL".

This problem is highly likely related to the GPU/driver detection in the latest version of the app.

 

My Configuration:

 

  • OS: Windows 11 ARM64

  • Device: ASUS Vivobook S15 (Snapdragon X Elite)

  • GPU: Qualcomm Adreno X1-85 GPU

  • Adreno Driver Version: 31.0.121.1 (the latest installed via Windows Update).

 

Diagnostics and Steps Already Taken:

 

  1. WebGL works perfectly when I use Figma in my browser (Chrome/Edge).

  2. The error occurs only on the Figma Desktop application.

  3. I attempted a clean reinstall of the Figma Desktop app (uninstalled, manually deleted GPUCache and Local Storage folders in %AppData% and %LocalAppData%) without success.

  4. I also tried to force the rendering via the command line with the --use-angle=gl and --ignore-gpu-blacklist flags, but the error persists.

Hypothesis:

It is highly probable that the latest version of your internal Chromium runtime has added my specific graphics driver (31.0.121.1) to a blacklist of unstable GPUs for WebGL on the ARM architecture, thereby preventing initialization.

Could you please confirm if there is a known blocking rule for this driver in the latest Desktop app update for Windows ARM, or if a fix is planned to allow this driver to use OpenGL rendering?

Thank you for your assistance.

4 replies

djv
Figmate
  • djv
  • Community Support
  • 5227 replies
  • October 30, 2025

Hi ​@Natthan, thanks for reaching out! 
 
Since this WebGL error seems to be only showing in the desktop app and running as expected when using Figma in the browser, please let me know:

  1. Can you see if the issue persists if you Clear the Figma desktop app cache?
    You can do this from the Help menu selecting Troubleshooting > Reset Figma and Restart
  2. Can you confirm if the same issue occurs if you try connecting to a different network (e.g. mobile hotspot)?
Natthan
  • Natthan
  • Author
  • New Member
  • 3 replies
  • October 31, 2025

Hi,

Thanks for your suggestions. I’ve followed the steps you recommended:

  • Cleared the Figma desktop app cache via Help > Troubleshooting > Reset Figma and Restart
  • Tried connecting through a different network

Unfortunately, the WebGL error still persists in the desktop app, while Figma continues to work fine in the browser.

Could it be compatibility issues between snapdragon graphic drivers and the electron version of figma ?

Thanks again for your help,
Natthan

djv
Figmate
  • djv
  • Community Support
  • 5227 replies
  • October 31, 2025

Thanks, ​@Natthan! 

I’m not familiar with any compatibility issues between snapdragon graphic drivers and the electron version of Figma, but I’ve created ticket #1578057 on your behalf and escalated this issue to our technical quality team to investigate further. 

Natthan
  • Natthan
  • Author
  • New Member
  • 3 replies
  • November 1, 2025

Thank you ! 
I look forward for any answers :)


Terms & ConditionsCookie settingsAccessibility statement