Hi team!
I’m trying to “Copy Make previews as design layers” on one make design and while it works for simple, short screens, it hangs (I see the “Copy as design layers...” in the bottom of the screen) and takes forever. In this case, it’s the landing page a colleague designed, which is big but I’d not say it’s huge :)
It happens both on Desktop app (MacOS) and web versions.
Shall I somehow open a bug to report it?
Thanks!
Hi
I understand that you’re having an issue when trying to copy a Figma Make preview as design layers. It seems to get stuck showing “Copy as design layers...”.
Depending on the complexity of your design, this process can take a little while, but it sounds like in your case it never completes and doesn’t show any error message — is that right?
It also sounds like this is happening with a specific file.
To start troubleshooting, could you please try the following steps?
Click “Refresh preview” and then try “Copy design” again.
Refresh the browser page (or restart the desktop app) and try again.
Duplicate the Figma Make file and test “Copy design” again in that duplicated file.
If you see any error messages, you can also refer to this article for more troubleshooting tips:Troubleshoot in Figma Make
If none of these steps help, as you mentioned, I recommend reaching out to our team directly using this secure form so they can investigate further: Submit a request
When submitting, please include the following:
A video recording or screenshots of the behavior (showing the full Figma screen).
The URL of the Figma Make file where you’re seeing the issue, and please add support-share@figma.com as an editor to the file. (Your admin will need to approve the upgrade request for that account, but this won’t affect billing.)
This will help us reproduce and investigate the problem more effectively.
Thanks,
Thank you. I’ve created a support ticket since none of the above steps worked.
Best,
Ignacio.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.