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Hello Figma Support Team,

I am the owner of a Figma team that was previously deleted and then restored. After the recovery, one of my admins [redacted] reported that some of their draft files are missing. These files are not visible in their Drafts or in the Trash.

Details:

  • I am the team owner.

  • Admin account: [redacted]

  • The team was deleted and then restored.

  • After recovery, several important draft files belonging to this admin are missing.

Could you please help us check if these missing draft files can be restored from your server backups? These files are very important to our ongoing work.

Thank you for your assistance.

Hey ​@Ahmad hafeez - happy to assist. First, just wanted to let you know that I redacted your email addresses from your post to protect your account/personal information.

Since this involves team review and file recovery, you will need to get assistance from our support team directly through email. There are security checks and review that will be required, and I’m not cleared to do those (or provide any of the information via the forum).

Please fill out this form, and let me know when you’ve done so.

 

 


done


Thanks very much - I was able to find it and escalate it for expedited help. Someone should be in touch soon. Appreciate your patience 🙏🏻


i am waiting for your response 


can you please infom me how much time more to recover my admin missing draft 

 


Hi ​@Ahmad hafeez - looks like someone in support sent you a response yesterday.

Can you please check your spam or junk folder to see if it landed there?


i can not receive mail i can check spam also 


i can not receive mail 

 


Sorry to hear you’re not receiving our replies, ​@Ahmad hafeez

I’ll summarize the response from support here and try to help relay any information you can provide back to the support team, as needed.

“Hi Ahmad, thank you for reaching out to Figma Support—I'd be happy to help!

There is a feature that allows Admins to manage drafts from users who were removed from a team. We recommend checking the Admin section of your Figma account to see if the drafts are stored there.

If you still can’t locate these files, can you please share any file URLs or file names you still have access to? These may still be accessible through previous communications with collaborators or in the browser history. This information will help us investigate the issue further.”


this is my missing project names
Calculator vault
Zip locker
Software update softix
Earth map 2
Live earth Map
i have one project link also 
 


 


https://www.figma.com/design/rNJtqSAhPn7QF9dxsNgSAV/zip-locker?node-id=14-135&t=b23gbPU5JEsDZLV…
https://www.figma.com/design/qMKcSQlPYWI0EQ5LeSMINc/earth-map?node-id=1052-949&t=WpRYLeaWGecGwL…

 


Thanks, ​@Ahmad hafeez

I’ll pass this information onto the support team to help with their investigation to recover the files. Our support agent, Keyona, will try to reply to you directly again. But if you still don’t receive our reply, I will relay the response as needed. 

You previously mentioned that another Admin didn’t see the missing/deleted files in their Trash, but as the listed file creator for some of these files/projects, have you checked your own Trash folder to see if any of the files and/or projects landed there by mistake? 

More info about viewing and managing files in Trash here: https://help.figma.com/hc/en-us/articles/360047512294-Delete-and-restore-files#h_01HHN3KXQAGQSCW5V4KYYTC5DQ


Hi again, ​@Ahmad hafeez

To ensure you received support’s last reply, I’m adding it here:

“Thank you for providing the links to the missing files. Upon checking, it appears that the files associated with the links you provided are located in a team that is currently still deleted, named "my work."
 
To access these files, the team needs to be restored. Please ensure that the restoration is done within the 28-day window from the date of deletion, as files and projects are permanently deleted after this period and cannot be recovered. The team restore email has just been re-sent.
 
If you have any trouble restoring the team or need further assistance, please let us know, and we'll be happy to help.”

Please check your inbox for the team restore email to restore your team and access the files you listed, and let us know if you run into any further issues.