I use figma on an academic account. I rely heavily on the “open session” on figjam (as a replacement for Google’s jamboard), but I have been running into some issues with it. Sometimes when I send someone the link to the open session, despite it saying it will allow anyone to edit with no account required, they are only given view/comment access, and not editing access. The open session is not timed out, because it is a manner of minutes/seconds after the session is created that the link is sent, and in the time using the whiteboard (usually up to an hour) the issue does not resolve.
I have been told by the recipients of the link that they get a message saying “an error has occurred”.
I am unsure what exactly creates the bug or how to replicate it, as from my end it is seemingly random. I send the link to the figjam board via the chat on Google Meet, or email. The recipient clicks it and then attempts to edit the board. Sometimes it will work going to the same recipient via the same method, and sometimes it won’t.
In the past I have been able to get around this if I invite the recipient directly by entering their email into the “invite” field, but recently this hasn’t been working. I received a warning when I tried to do this today saying that I would need to “upgrade the seat” of the user. However, I would like to use the open session so that I can edit with users outside of my team - from other academic institutions, and those without accounts too.
Thank you in your advance for your help. I am happy to provide more details if there is anything else needed.