When I download a design, I am receiving a "Decoding Failed"


I woke up this morning to not having the ability to open any download. The error I am receiving when opening the downloaded document is “Decoding Failed.” Can anyone help?


Hey @Kaena_Farmer,

Sorry to hear this is happening. It looks like you’re already in touch with our support team. Ryan replied to you a little over an hour ago, and he can continue to help you out there.

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